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Return Policy
The CPAP Shop values its customers and is dedicated to bringing you a convenient, reliable and secure shopping experience for all your sleep apnea needs.
To better engage with our customers and help to avoid having to return an item, we offer many options to help you choose the right sizes and features of all items prior to purchase. Our online chat and phone support as well as our detailed product pages and mask sizing guides help to make knowledgeable decisions and avoid returns. Before purchasing, if you have any questions about the products in your cart, we recommend that you contact us via online chat or toll-free at 866.414.9700 before the order ships.
- All CPAP products are new and direct from the manufacturer.
- We DO NOT sell used or refurbished equipment.
- CPAP machines have a 2 year limited manufacturer’s warranty. The manufacturer will repair or replace, at its option, the defective product or any of its components. Damage caused because of improper use, abuse, modification, or alteration is not covered under the warranty. If the machine is no longer under warranty and not functioning properly, we will work with the manufacturer on your behalf. The manufacturer will charge a diagnostic fee, which may or may not be applied to the actual repair cost. Please call us to discuss this option before shipping the CPAP to our facility.
Machine Return Policy: No Returns Accepted
- We do not accept returns on any CPAP/BiPAPs.
Mask Return Policy: Didn't Like Something? Return Any Mask Within 30 Days!
If you are not 100% satisfied with your CPAP Mask purchase, you can return your item(s) for a full refund of the product's purchase price less the original shipping costs. The 30-Day Mask Guarantee allows the purchaser to return the CPAP Mask within 30 days of the date the item was delivered. The customer is responsible for return shipping costs. The 30-Day Mask Guarantee is only available within the contiguous US. The CPAP Shop reserves the right to refuse to extend the 30-Day Mask Guarantee to anyone we judge to be abusing it. Please contact The CPAP Shop by phone 866.414.9700, online chat or email before returning an item so a return authorization can be issued.
Opened Products
We do not accept returns on any of the following products that have been opened or used: nebulizers, pulse oximeters, batteries, cables, headgear, tubing, chin straps, Pad-A-Cheek products, weighted blankets, mask liners, CPAP cases/travel bags, CPAP pillows, mask parts and all cleaning supplies.
Defective Product?
If the product is defective within the warranty period and you have the original packing, contact us and we will provide you with a return authorization number (RMA number). We will communicate with the manufacturer on your behalf to have the item fixed or replaced with the exact or like item under the warranty policy. Shipping cost associated to return merchandise to The CPAP Shop is not covered in any warranty situation.
Returning An Unwanted Item?
Non-defective and unopened/unused CPAP machines, parts, and batteries must be returned with their original packaging within 15 days of the shipping date in order to receive a refund, less the original shipping costs.
What is the Price Match Guarantee?
With our online lowest price match guarantee, you can rest assured you are paying the best price for your purchase. If you find a lower price on the same product at an authorized online retailer within 7 days of purchase, we will refund the difference. If you see the product listed lower at an authorized online retailer, please contact us at 866.414.9700 for a price match.
The CPAP Shop values its customers and is dedicated to bringing you a convenient, reliable and secure shopping experience for all your sleep apnea needs.
To better engage with our customers and help to avoid having to return an item, we offer many options to help you choose the right sizes and features of all items prior to purchase. Our online chat and phone support as well as our detailed product pages and mask sizing guides help to make knowledgeable decisions and avoid returns. Before purchasing, if you have any questions about the products in your cart, we recommend that you contact us via online chat or toll-free at 866.414.9700 before the order ships.
- All CPAP products are new and direct from the manufacturer.
- We DO NOT sell used or refurbished equipment.
- CPAP machines have a 2 year limited manufacturer’s warranty. The manufacturer will repair or replace, at its option, the defective product or any of its components. Damage caused because of improper use, abuse, modification, or alteration is not covered under the warranty. If the machine is no longer under warranty and not functioning properly, we will work with the manufacturer on your behalf. The manufacturer will charge a diagnostic fee, which may or may not be applied to the actual repair cost. Please call us to discuss this option before shipping the CPAP to our facility.
Mask Return Policy: Didn't Like Something? Return Any Mask Within 30 Days!
If you are not 100% satisfied with your CPAP Mask purchase, you can return your item(s) for a full refund of the product's purchase price less the original shipping costs. The 30-Day Mask Guarantee allows the purchaser to return the CPAP Mask within 30 days of the date the item was delivered. Some exclusions may apply. The customer is responsible for return shipping costs. The 30-Day Mask Guarantee is only available within the contiguous US. The CPAP Shop reserves the right to refuse to extend the 30-Day Mask Guarantee to anyone we judge to be abusing it. Please contact The CPAP Shop by phone 866.414.9700, online chat or email before returning an item so a return authorization can be issued.
Unopened Products
The CPAP Shop will accept returns on any unopened, unused products within 30 days of the original ship date. A 15% return processing fee will be taken from the original payment before a credit is issued. All returns require a Return Merchandise Authorization form. The customer is responsible for any return shipping charges. Please contact us to begin your return.
Opened Products
We do not accept returns on any of the following products that have been opened or used: CPAP/BiPAPs, sanitizers, batteries, cables, headgear, tubing, water chambers, tube covers, chin straps, Pad-A-Cheek products, weighted blankets, mask liners, CPAP cases/travel bags, CPAP pillows, mask parts and all cleaning supplies.
Defective Product?
If the product is defective within the warranty period and you have the original packing, contact us and we will provide you with a return authorization number (RMA number). We will communicate with the manufacturer on your behalf to have the item fixed or replaced with the exact or like item under the warranty policy. Shipping cost associated to return merchandise to The CPAP Shop is not covered in any warranty situation.
What is the Price Match Guarantee?
With our online lowest price match guarantee, you can rest assured you are paying the best price for your purchase. If you find a lower price on the same product at an authorized online retailer within 7 days of purchase, we will refund the difference. We also offer price adjustments within 14 days of purchase relating to any sales or offers. If you see a product listed lower at an authorized online retailer, please contact us at 866.414.9700 for a price match.